FAQ

ORDERS

Where can I find my order confirmation?
You’ll receive an email confirmation shortly after placing your order. If you don’t see it, check your spam or promotions folder.

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How can I track my order?
Once your order is shipped, we’ll email you a tracking number. You can use it to track your package directly on the carrier’s website.

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Can I cancel or change my order?
You can request a cancellation or change within 24 hours of placing your order by contacting us at support@speedytail.com. After that, it may already be processing or shipped.

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PRODUCTS

Is the Speedy Tail™ toy safe for all cats?
Yes! Our toy is designed to be safe and fun for most cats. However, always supervise your pet during the first use.

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Can I use Speedy Tail™ on carpet or hardwood?
Yes. The toy works well on most flat surfaces, including carpet, tile, and hardwood.

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What if my cat doesn't like it?
We offer a Catisfaction Guarantee. If your cat isn’t interested, you have 30 days to return the product—even if it’s gently used.

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PAYMENTS

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and Apple Pay.

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Is my payment information secure?
Yes! All transactions are encrypted and processed through secure third-party payment gateways. Your information is never stored.

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RETURNS & REFUNDS

How long do refunds take?
Once your return is approved and received, refunds can take up to 5-10 business days to fully process, depending on your bank.

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Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping unless the item was received damaged.